
Managing a Multi-Cultural Workforce (2 days)
What it is
Diversity in the workplace: People are coming into companies with vastly different personal and cultural histories. How is it affecting your company's productivity? Increase productivity through better communications with your team.
What you will learn
- Recognize the causes of value conflicts-before they take their toll on morale and performance
- Identify the potential for value conflicts among diverse groups and individuals and learn how to prevent or reconcile them
- Overcome long-standing stereotypes that exist in the workplace
- Deal more effectively with individual ethnic; economic and social differences Explore ways to clarify your own values to others; understand the values of others and how to work around differences by accepting them as a fact of life; build on the values everyone agree are important
- Identify the positive consequences of diversity in the workforce
- Plan a meeting in which a value conflict is resolved
- Hold a actual discussion with the person with whom there is a conflict or a potential for conflict
Mastering Change: A Course for Women Managers (2 days)
What it is
Your management effectiveness depends on the support your get from your boss, your peers and your associates. This session focuses on practical solutions to the obstacles women face, uncovered in the research from the groundbreaking report: "Breaking the Glass Ceiling".
What you will learn
- Assessing your impact as a leader
- How your personality influences your communication style
- Understanding the differences between men and women at work
- Constructive ways to handle conflict
- Who and "how to" network
- Stress management techniques
- Goal Setting: Personal and work
A Winning Team: A Customized Program for Intact Work Groups (2 days)
In today's work environment of trimmed budgets, reduced staff, and reorganization, it's more important than ever that your managers know how to pool the talents of their people and inspire high performance, high results, & teamwork.
What it is
An individualized approach specific to your team goals-guaranteed to make your team a winner!
It's unique aspect: The program is designed to provide individualized guidance, tailored to the specific goals and culture of your work group. The use of individuals personality inventories and team survey helps us isolate problems and obstacles, as well as identify assets and make the most of individual talents.
What you will learn
Here are just some of the things we'll accomplish:
- We'll take a closer look at the individual styles and personalities of team members -and determine how to improve member's interpersonal communication
- We'll develop a team structure that will yield the highest results for your organization, including clarifying team roles, objectives, relationship, and decision processes
- We'll set concrete goals for the team and develop realistic plans for managing time and resources to meet them
- We'll explore techniques for defusing tension and conflict in a way that keeps people productive and focused on shared goals
- We'll examine the manager's role as a facilitator -and devise ways for him or her to improve morale, productivity and synergy and creative energy of the team.
Conflict: Personal Skills for Managing Conflict (2 days)
What it is
Dissent, when handled expertly, can be an all-important tool for achieving results. Learn when to act before the conflict appears, to minimize potential negative consequences.
Recognize the causes of conflict, the different forms of conflict and their benefits and disadvantages. Use your knowledge of conflict-resolving techniques to create a better work environment within your organization.
What you will learn
You will apply these techniques:
- Gain a practical knowledge of conflict management concepts
- Uncover "conflict below the surface" and learn how these softer causes of conflict can be minimized
- Understand the five classic ways of settling conflict and when and where to apply them for the greatest effectiveness
- Minimize conflicts with subordinates and prevent unnecessary conflicts in different organizational relationships
- How to avoid unnecessary conflict through planning in a team atmosphere
- Explore collaborative problem-solving : the win-win way of creating new alternatives and focusing on common interests
- Develop your own repertoire of skills for reducing conflicts
Listening For Success (2 days)
What it is
Studies show that corporations with managers who listen well have less employee turnover, better morale, and more entrepreneurial risk-taking on the part of their employees. Most of our day is spent listening and yet _ of what we hear is heard imprecisely or quickly forgotten.
Listening, the communication skill we need most in the workplace, is the skill we most lack-yet it is easily learned. The course focuses on skills to enhance your ability to hear what really is being said.
What you will learn
- Break down the barriers to clear communications
- Use question to expand your knowledge and decrease misunderstanding
- Discover listening and watching techniques that will uncover the real message
- Increase productivity
- Improve your ability to recruit or assign the right person to the job through improved listening skills
- Diffuse emotionally tense situations; build rapport during disagreements
Power Speaking (2 days)
What it is
Project successfully, without fear or anxiety, during any presentation or public speech. A unique skills-oriented session that allows you to practice presentation techniques that will make you a more credible and confident speaker. Receive supportive coaching and valuable feedback.
What you will learn
- Physical skills that will control your nervousness
- Master non-verbal techniques that convey confidence
- How to outline your ideas
- Successful handling of questions
- Using visual aids to make an impact
Successful Meeting Management (1 day)
What it is
Set up meetings that succeed. Begin with understanding the fundamental problems with meetings. Go from there to an analysis of the qualities of effective meeting, then on to useful techniques that make your meetings better.
What you will learn
You will apply these techniques:
- When to have a meeting
- The five styles of meetings
- Rules for you create the right meeting
- Seven things to remember when planning a meeting
- How to build your agenda
- Avoiding land mines
- Dealing with difficult people
- The right way to wrap up a meeting
- How to evaluate your meeting's effectiveness
Delegation (1 day)
What it is
The more a manager does, the less he or she accomplishes! Strange but true. You will learn simple techniques to delegate more, thereby doing only those things you can do well.
What you will learn
- Why you have trouble delegating
- Methods for successful delegation
- How to overcome resistance to a delegated task
- Use of two-way communication to improve the level of understanding when you delegate
- Master proven methods of recognition, rewards, and sanctions when delegating responsibilities
Management Skills for First Line Supervisor (2 days)
What it is
Supervisors promoted from the line must learn get their work done through the people they manage. This Workshop gives you the practical, hands-on training in the skills you need to be productive supervisor -one who elicits the best work from his her group.
What you will learn
- How your managerial style affects your associates' -working to make a positive impact!
- Develop your own most effective style, based on how your were described on surveys completed by your own subordinates.
- The importance of asking the right question-and interpreting the answer correctly.
- The "who's and how's" of the networking -all the ways it can set up your managerial effectiveness.
- Time management -keeps you ahead with simple, innovative tools to increase productivity.
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