BIBLIOGRAPHY

ANALYZING SITUATIONS -- LOGICAL THOUGHT, CREATIVITY & USE OF THEORIES

MANAGING SITUATIONS - GOAL SETTING & MAKING THINGS HAPPEN

MANAGING GROUPS - TEAM BUILDING, NETWORK, RECOGNIZING OTHER’S POINT OF VIEW

MANAGING ONE ON ONE – COACHING, DIRECTING BASED ON RULES, POSITIVE EXPECTATIONS

MANAGING YOURSELF – SELF-ASSESSMENT, SELF CONTROL, SPONTANIETY, STAMINA AND ADAPTABILITY

PRESENTING YOURSELF – SELF-CONFIDENCE, CONCERN WITH IMPACT, USE OF ORAL PRESENTATIONS

ANALYZING SITUATIONS -- LOGICAL THOUGHT, CREATIVITY & USE OF THEORIES

De Bono’s Thinking Course – 1988 - (Book) Edwardo De Bono
ISBN: 0816018952 Buy From Amazon.com
He has written 45 books on this subject. Thinking is a skill that can be improved. His easy to follow techniques encourage broader, more expansive thinking, which leads to better problem solving. This and all of his books give you new ways to stretch your skill in coming up with new or more effective ways to solve problems.

Mega Memory – Book: 1997, CD: 2003 - (Audio/Book/CD) Kevin Trudeau
ISBN: 0688153879 (Book)
ISBN: 0743530284 (Audio CD)
Using the latest breakthroughs in memory training, the founder of the American Memory Institute created a step by step program to access to hard to each information in your mind. The steps will help you perform more efficiently.

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Service America: Doing Business in the New Economy – 1995 - (Book) Karl Albrecht
ISBN: 0446390925
Dow Jones best selling book in history. This is a blueprint to teach companies to reform their service management strategies. Customers are tired of inferior service and he predicts that the problem will get worse as e-commerce becomes even more commonplace.

Working with Emotional Intelligence – 2000 - (Audio/Book/CD) Daniel Goleman
ISBN: 0553378589
This book explains what Emotional Quotient (EQ) is and why it counts more than IQ for excelling in the job. This details how to raise your EQ to reach your success and leadership potential.

The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization – 1994 - (Audio/Book/CD) Peter Senge
ISBN: 0385472560
Based on the national bestseller this field book is pragmatic and helpful. It shows how to create an organization of learners where memories are brought to life, where collaboration is the lifeblood, and where tough questions are fearlessly asked.

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MANAGING SITUATIONS - GOAL SETTING & MAKING THINGS HAPPEN

Managing Transitions: Making the Most of Change – 2003 - (Book) William Bridges
ISBN: 0738208248
He attacks an area of managing changes that most avoid, or do not recognize, the human side. Bridges provides an understanding of what change does to employees in transition and to the organization as well as how to minimize the distress caused by change.

Getting It Done: How to Lead When you’re not in Charge - 1999 - (Audio/Book) Roger Fisher
ISBN: 0887309585
Does it seem that good ideas go nowhere at your company? That nobody seems to be in charge? To get work done today, you must be able to collaborate. This is the road map to produce the kind of joint behavior that produces results.

It’s Not Luck – 1994 - (Book) Eliyahu M. Goldratt
ISBN: 0884271153
Learn more about the powerful techniques first presented in the Goal. His books based on Theory of Constraints relating to processes like just in time manufacturing have been translated into 23 languages.

You Can Make it Happen: A Nine Step Plan for Success – 1998 - (Audio/Book) Stedman Graham
ISBN: 0684838664
According to polls, 25% of Americans feel they are victims of circumstances. By following this program, you will learn to eliminate the problems that plague you, and to create a vision for your future. His focus is that all aspects of one’s life must be healthy and looked after for any to flourish.

The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal - 2003 - (Audio/Book/CD) Jim Loehr/Tony Schwartz
ISBN: 0743226747
Using their work with athletes and executives, the authors lay out the new rules for getting exceptional results in any performance context. Manage energy by creating routines, which optimize your recovery time between performance sessions.

The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams – 2001 - (Book) Peter Pande
ISBN: 0071373144
Six Sigma is a system for improving quality of organizational processes. This practical reference is for team leaders. It outlines the methods and basic steps to implement Six Sigma as used in GE, Sun Microsytems and Sears.

MANAGING GROUPS - TEAM BUILDING, NETWORK, RECOGNIZING OTHER’S POINT OF VIEW

Bionic E teamwork – 2001 - (Book) Jacklyn Kostner, Ph.D.
ISBN: 0793148340
This is a blueprint for integrating software and Web conferencing for creating high performance teams. Chapter summaries capture key points.

The Five Dysfunctions of a Team: A Leadership Fable - 2002 - (Book) Patrick Lencioni
ISBN: 0787960756
This is an astutely written fictional tale to deliver critical business procedures. The second part details the five key obstacles to team health and what to do about them.

Fish: A Remarkable Way to Boost Morale and Improve Results – 2000 - (Audio/Book/CD) Stephen Lundin
ISBN: 0786866020
This parable draws a lesson from Seattle’s Pike Place market. We learn the secrets for success and improved attitude that helps our heroine, the manager, and you, to encourage her staff to be involved.

The Wisdom of Teams: Creating the High Performance Organization – 2003 - (Audio/Book) Jon R. Katzenbach, Douglas K. Smith
ISBN: 0060522003
Advice on how to build high performance teams. Offers useful ideas for building teams that work. Research oriented, this is the best reference work in the field.

The Great Game of Business – 1994 - (Book) Jack Stack
ISBN: 038547525X
This describes how to run a company based on democratic principles and financial literacy. In CEO Jack Stack=s company, everyone knows the Anumbers and how they impact the business. It is amazing what can happen. Stack was named entrepreneur of the year for several years and the company, Springfield Manufacturing. His company is a benchmark in many areas.

Hardball for Women: Winning at the Game of Business – 1993 - (Book) Pat Heim
ISBN: 0452270804
Shows women how to break patterns of behavior that put them at a disadvantage in the hardball world of men. Reader learns to display confidence even if they do not feel powerful, take risks, be assertive.

Smashing the Glass Ceiling (Book) Pat Heim/Susan K. Golant
ISBN: 0671500090
Offers strategies for women in one hundred specific situations, a guide to thrive in a male-dominated business world. It shows women how to acquire respect and techniques that level the field.

What They Still Don’t Teach You at Harvard Business School – 1990 - (Book) Mark McCormack
ISBN: 0553349619
A how to succeed book that provides practical suggestions on everything from networking to managing conflict.

The Ropes to Skip and the Ropes to Know: Studies in Organizational Behavior – 2002 - (Book) Richard Ritti/Steve Levy
ISBN: 0471415715
Short interwoven stories about a mythical company as seen by an employee reveal the psychological processes and social mores at work. Very readable, used in graduate programs, and it provides insights.

Listening: The Forgotten Skill: A Self-Teaching Guide – 1995 - (Audio/Book) Madelyn Burley-Allen
ISBN: 0471015873
Managers spend more than 40 percent of their time listening. However, poor listening leads to errors that cost millions. This program will help you learn specific techniques which improve your listening skills and increase your productivity and relationship to others.

Getting to Yes: Negotiating Agreement Without Giving In – 1991 - (Book) Roger Fisher, William Ury, and Bruce Patton
ISBN: 0140157352
A national bestseller translated into 18 languages. It offers a concise strategy for coming to mutually acceptable agreements in every sort of conflict.

Smart Questions: The Essential Strategy for Successful Managers – 2000 - (Book) Dorothy Leeds
ISBN: 0425176592
The program outlines questions to ask in situations from performance counseling through interviewing. Explains how to use open-ended questions to get more from your conversations and to get buy-in.

Getting Past No: Negotiating your Way from Confrontation to Cooperation – 1993 - (Book) William Ury.
ISBN: 0553371312
This guide demonstrates how to stay cool under pressure and stand up for your ideas without provoking opposition.

MANAGING ONE ON ONE – COACHING, DIRECTING BASED ON RULES, POSITIVE EXPECTATIONS

The Little Book of Coaching: Motivating People to be Winners – 2001 - (Book) Ken Blanchard, Don Shula
ISBN: 0066621038
Business garu Blanchard and former NFL coach Shula offer wisdom on how to help people excel.

Fish: A Remarkable Way to Boost Morale and Improve Results – 2000 - (Book/CD) Stephen Lundin, Harry Paul, John Christensen
ISBN: 0786866020
This parable draws a lesson from Seattle’s Pike Place market. We learn the secrets for success and improved attitude that helps our heroine, the manager, to encourage her staff to be involved.

Performance Now (computer program)

This computerized performance coaching and evaluation prompts you though the coaching session, systematizing and recording information. Call 800 727 1133 to order. I gave this program to a friend who manages 30 people-she often thanks me. An HR manager told me that evaluations are done on time throughout the company because of the program.

MANAGING YOURSELF – SELF-ASSESSMENT, SELF CONTROL, SPONTANIETY, STAMINA AND ADAPTABILITY

What Color is Your Parachute - 2003 - (Audio/Book) Richard Bolles
ISBN: 1580084605
For 30 years this now updated book helped people find satisfying life work. It now works in conjunction to the web site. There are numerous helpful surveys and self-assessment tests.

Self –Esteem – 2000 - (Book) Matthew McKay and Patrick Fanning, Ph.D.
ISBN: 1572241985
Offering a step-by-step program for building self-esteem. This self-help book shows how to talk back to the internal critical inner voice,. The program breaks the back of self-destructive habits that inhibit self-confidence.

Tuesdays with Morrie: An Old Man, A Young Man and Life’s Great Lesson – 2002 - (Audio/Book/CD) Mitch Albom
ISBN: 076790592X
Albom, A Detroit Free Press journalist and author recounts his weekly visits with his dying teacher who years before set him straight. His professor, Morrie, led a full life that is full of life lessons worth knowing.

When Bad Things Happen to Good People – 1997 - (Audio/Book/CD) Harold Kushner
ISBN: 0380603926
This book, translated into many languages, is a wonderfully written perspective on God, life and suffering. Kushner, a rabbi, facing the death of his young son, helps others through the question Why Me?

PRESENTING YOURSELF – SELF-CONFIDENCE, CONCERN WITH IMPACT, USE OF ORAL PRESENTATIONS

How to Develop Self-Confidence and Influence People – 1999 - (Book) Dale Carnegie
ISBN: 0671746073
This classic book on public speaking full of practical examples has sold millions and been translated into dozens of languages.

Messages: The Communication Skills Book – 1995 - (Book) Patrick Fanning, Ph.D.
ISBN: 1572240229
This shows how to improve relationships and personal effectiveness by mastering the art of public speaking, body language, assertiveness and more.

What Do I say Next? Talking Your Way to Business and Social Success – 1999 - (Audio/Book) Susan RoAne
ISBN: 0446674265
These interesting conversational "how-to’s" are presented in an enlivened narrative by a real pro.

Talking for 9-5: Women and Men at Work – 2001 - (Book) Deborah Tannen
ISBN: 0380717832
Tannen probes the way gender-roles shape the way men and women communicate in the workplace and how these differences can lead to misunderstanding.

To find a chapter of Toastmasters International, the organization which helps people give better presentations call 949-858-8255

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